Policies & FAQs

Returns & Exchanges Policy

All sales are final. Returns or exchanges are not accepted, but please contact me if you do have problems with your order. 

Shipping Policy

Allow 3-5 business days for your order to be processed and packed. Orders ship on business days via USPS. Tracking information will be emailed. 

Shipping is currently available within the United States. For international orders, please inquire on my contact page. 

Shipping Disclosure

By Chelles is not responsible for any lost, delayed, or damaged items. If your tracking information states that your package has been delivered and you have not received your items or there are no updates or your package has been damaged in any form, contact USPS. 

Affiliate Disclosure 

Some links within this site may be an affiliate link. This means that at no additional cost to you, I will earn a small commission if you click through and make a purchase. You are under no obligation to buy that exact item. 

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Do you sell patterns? 

Yes! You can find my patterns on Etsy and Ravelry. Unfortunately, digital downloads are not available directly from my shop at this time. 

What yarn do you use? 

A lot of my mock-ups are made using acrylic yarn – specifically Paintbox Yarns. For summer garments, I use cotton yarns such as Juniper Moon Farm, Cumulus or Lion Brand, 24/7 Cotton. For winter garments, I use wool yarns like Lion Brand, Wool Ease. 

Where do you buy your yarn and supplies? 

Most of my yarn is purchased in bulk through LoveCrafts or Webs. If I am on a time crunch for a specific yarn, I usually check if it is in stock at my nearest yarn shop (Imagiknit, Joann, or Michaels). Other supplies and notions are purchased on Amazon. 

Will you make another piece like this one? 

All my garments are 1 of 1, so purchase while you can. 

How do you price your garments? 

Prices are calculated based on the cost of materials (yarn, hooks, shipping supplies, etc.) along with the time it takes me to make the garment. There is no markup on the garments. I am making just enough to pay myself minimum wage, while keeping the cost as low as possible for you! 

Do you take custom orders? 

Yes, I do. Though it depends on how many other custom orders I have plus my capacity for the month (this isn’t my full time job). Contact me for inquiries. 

How are you handling orders with the impact of COVID-19?

All garments are made by hand and steam sanitized before shipping. Additionally, packaging is sanitized prior to shipping.